Long Beach Thanks Emergency Dispatchers for Life-Saving Services
2011-04-14 · By Editor
The Long Beach Fire Communications Center is celebrating National Public Safety Telecommunications Week from April 11—16. This annually-celebrated event is sponsored by the Association of Public Safety Communications Officials (APCO) International and will honor the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the 911 callers.
Emergency Dispatchers in Long Beach
A partnership between the LBFD and the Long Beach Police Department (LBPD) allows the majority of 911-cell phone calls which originate in Long Beach to be handled by these two agencies. Using local dispatchers increases the efficiency of answering requests for assistance and sending emergency resources when needed.
The dispatchers here in Long Beach are unique in that they are required to be Emergency Medical Dispatcher (EMD) certified. This advanced training and certification allows them to provide life-saving first aid and CPR instructions to 911-callers before firefighters arrive on scene.
Dispatcher in many agencies can only ask basic questions such as “what is the emergency?” or “where should I send fire department units.” However, every LBFD dispatcher is trained to ask specific questions in regard to the problem, such as “Is the patient breathing?” or “Is there severe bleeding?” Then, based on the answers, they can instruct the caller on how to perform Cardiopulmonary Resuscitation (CPR), give information on how to clear a possibly obstructed airway, or control bleeding. These are just a few examples of what type of service these individuals deliver on a daily basis.
These dispatchers have undoubtedly saved lives, reduced the potential for increased injuries, and have eased suffering through their direct interventions. Long Beach dispatchers work long hours, while maintaining a professional demeanor that ensures the service of the LBFD is maintained at an industry-leading standard.
Telecommunications professionals often do much of their work behind the scenes and out of the limelight. This week is a special time to honor their commitment and dedication. Long Beach Firefighters will be providing lunch for the dispatchers in celebration of NPSTW and in honoring these hard working individuals.
For more information about National Public Safety Telecommunications Week, visit www.apcotelecomweek.org.