Long Beach emergency dispatchers thanked for unique skills
2010-04-09 · By Editor
The Long Beach Fire Department will celebrate April 11-17 as National Public Safety Telecommunications Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.
Recent events have highlighted the work of telecommunications professionals at the LBFD. Through a mutual partnership with the Long Beach Police Department (LBPD) the majority of 911-cell phone calls are now being handled by these two agencies to increase the efficiency in which emergency resources are dispatched to requests for assistance.
The LBFD dispatchers are also unique in the fact that they are “Emergency Medical Dispatchers.” Many other dispatcher agencies only ask basic questions: “what is the emergency?” and “where to send fire department units” However, every LBFD dispatcher is trained to ask specific questions in regard to the problem, such as Is the patient breathing? or Is there severe bleeding? Then, based on the answers they can instruct the caller on how to perform Cardiopulmonary Resuscitation (CPR), give information on how to clear a possibly obstructed airway, or control bleeding. These are just a few examples of what type of service these individuals deliver on a daily basis.
These dispatchers have undoubtedly saved lives, reduced the potential for increased injuries, and have eased suffering through their direct interventions. Long Beach dispatchers work long hours, while maintaining a professional demeanor that ensures the service of the LBFD is maintained at an industry-leading standard.
Members from the fire department thank the dispatchers and staff for their continued hard work, dedication, ability to remain calm while multi-tasking, providing clear and concise dispatch information to responding units, and taking care of requests in a timely manner.
The Association of Public-Safety Communications Officials International, Inc. is the world’s oldest and largest professional organization dedicated to the enhancement of public safety communications. For more information, visit www.apcointl.org.
For more information about National Public Safety Telecommunications Week, visit www.apcotelecomweek.org.