New Software to Improve Customer Service at Long Beach Public Library
2013-08-26 · By Editor
The Long Beach Public Library is introducing new service software that will enable staff to provide enhanced customer service to patrons and better manage its resources.
“This technology will allow us to be more efficient and track our resources better,” Mayor Bob Foster said. “The new software will monitor circulation levels of titles system-wide and in each library, and better track funds spent on each category or genre.”
The automated software system is used to manage and reconcile library user accounts, provide the online catalog, track the purchase of library resources, integrate the LB Digital Archive and check out library material.
In addition, the new software will enable self-check out, which is expected to roll out to the remaining 10 Libraries to include the program in all Libraries.
Another benefit is that the upgrade will put the system on an open platform, which will allow easier customization and configuration without paying additional programming fees.
Due to the comprehensive nature of this software system rollout, all 12 Library locations need to close to the public on Tuesday, August 27, to train staff on the new service software.
Patrons can manage their account anytime at www.lbpl.org, or by using the free “Go Long Beach Public Library” mobile app.
No materials are due on Aug. 27. All libraries will re-open to the public at 12 pm on Wednesday, August 28, 2013.