Top-10 Digital City, Long Beach Recognized as a Leader in Using Technology
2011-11-07 · By Editor
The City of Long Beach was named a Top-10 Digital City, beating out hundreds of other cities in a national survey that spotlights municipalities that best demonstrate how information and communication technology are used to enhance public service.
“The City of Long Beach takes great pride in our use of technology to be more efficient and make City Hall more accessible and responsive to the community,” said Mayor Bob Foster.
The 11th annual survey was conducted by the Center for Digital Government and Government Technology.
Here are some examples of technological innovation through which the City has improved operational efficiencies and reduced costs:
- Launched the free Go Long Beach smartphone application for the public to submit service requests. Available from the Android Market and the App Store; services also accessible at www.golbcity.com
- Embraced social media, especially Facebook, to engage and communicate with the public www.longbeach.gov/socialmedia
- Consolidated multiple document management systems into a single enterprise system, cutting annual support and storage costs
- Enhanced online streaming video to allow the public to view live and archived City Council Meetings through the Internet or on a mobile device such as an iPhone or iPad
- Extended fiber optics between several City facilities, improving productivity and enhancing disaster recovery capabilities
- Implemented new online permits and licenses (garage sales, preferential parking, pet licenses)
- Implemented Internet-based phone technology that will generate over $150,000 in savings annually
- Implemented virtual servers and workstations, estimated to achieve over $100,000 in savings over a three-year period
- Provided online access to executed contracts and enabling online submittal of public comment on agenda items
- Led an effort among community stakeholders to create a public-private partnership to bring back public access television
The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. The center is a division of e.Republic, a national publishing, event and research company focused on smart media for public sector innovation.